Cancellation filling
Cancellations happen. Put the opening to work.
When an appointment cancels, Patcher finds customers with upcoming appointments who could move sooner. You approve the lineup, and Patcher handles the texts, updates the schedule, and shows you what it filled.
- 8:30 Maria Riddle Standard visit
- 10:00 Cancelled 8:42 AM 78 min open Ashley Nguyen Moved from Thu 3:00 · accepted 8:53 AM +4 min drive
- 12:00 Paul Ibarra Annual checkup
- 1:30 Kayla Johnson Standard visit
To fill it by hand Handled by Patcher
- Find who can move
- Check the route
- Text customers
- Track replies
- Update the scheduler
- 8:30 Maria Riddle Standard visit
- 10:00 Cancelled 8:42 AM 78 min open Ashley Nguyen Moved from Thu 3:00 · accepted 8:53 AM +4 min drive
- 12:00 Paul Ibarra Annual checkup
- 1:30 Kayla Johnson Standard visit
To fill it by hand Handled by Patcher
- Find who can move
- Check the route
- Text customers
- Track replies
- Update the scheduler
A cancellation leaves more than an empty slot.
It leaves you finding someone to take it, chasing replies, and updating the schedule.
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Nobody has time to chase it
On a busy day, finding someone to take the slot is the first thing that gets dropped.
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Patcher lines up who fits
The cancellation lands and the customers who could move in are already shortlisted, ranked by route, waiting for your approval.
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The opening fills
Ashley accepts. The change writes back to your scheduler, the outreach stops, and the to-do list never reaches you.
You choose who to contact, and in what order.
Patcher lines up the customers whose appointments fit the opening, closest fit first. Approve the lineup as it is, change the order, or leave someone out. Nothing goes out until you do. Here is one afternoon, start to finish.
An appointment is cancelled
Marisol calls to cancel her 2:30 drain cleaning. Mark it cancelled, and Patcher starts looking for someone who could take the time.
An opening appears
Patcher sees the hole right away: 90 minutes with Luis at 2:30, between two booked jobs.
A customer who fits is offered the earlier time
Ken is booked for a leak inspection next Tuesday and fits the opening. You approve the lineup, and Ken gets a text offering Thursday at 2:30.
An accepted move fills the opening
Ken taps accept. His appointment moves to Thursday, the opening is gone, and next Tuesday's slot is free for someone else.
Nothing goes out until you approve it. One switch pauses everything.
Luis · Thursday, Oct 9
CancelledJune Lau $95
Faucet repair
Theo Ruiz $89
Leak inspection
Marisol Pena $140
Drain cleaning 90 min
Luis · Thursday, Oct 9
90 min openJune Lau $95
Faucet repair
Theo Ruiz $89
Leak inspection
Open
2:30 – 4:00 90 min
Luis · Thursday, Oct 9
Offer sentJune Lau $95
Faucet repair
Theo Ruiz $89
Leak inspection
Open
Offered to Ken A.
Luis · Thursday, Oct 9
FilledJune Lau $95
Faucet repair
Theo Ruiz $89
Leak inspection
Ken Abara $89
Leak inspection · moved from Tue
An example. No texts are sent from this page.
No app. No login. One tap.
Every offer is a text with a secure link. The customer sees their current appointment next to the earlier slot Patcher found, accepts with a tap, and the change writes back to your schedule. Everyone else in the lineup is left alone.
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The text arrives
No app, no login. One text with the slot, who it's with, how long it's held, and a secure link.
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One route-safe option
The link opens to their current appointment beside the earlier one Patcher found. Keep it or take it — nothing else to read.
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Confirmed and written back
One tap books it. The change lands in your schedule and Patcher stops the outreach.
See what you filled.
Every offer, every reply, in one place.
Once you approve a lineup, you can watch it play out. Every cancellation keeps one timeline of who was texted, what they said, and where it ended up — so nothing happens on your behalf that you can't see.
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Full offer history tied to the cancellation
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Live status: sent, viewed, accepted, declined, or expired
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Stop the outreach for any opening at any time
Scheduled revenue recovered from filled gaps
$2,537
+81% vs. previous 30 days
Biggest save
$382
Tuesday, May 12
Your largest recovery this period.
Consistency
10 of 31 days had a recovery
Scheduled revenue recovered from filled gaps
$2,537
+81% vs. previous 30 days
Biggest save
$382
Tuesday, May 12
Your largest recovery this period.
Consistency
10 of 31 days had a recovery
Filled cancellations, recovered hours, and their estimated value.
One view shows the cancellations Patcher filled, the route time it gave back, and the estimated appointment value behind them — tied to the specific customer and appointment that changed, so you can check it once a week instead of watching all day.
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Filled cancellations and accepted moves, by week and month
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Hours of route time recovered
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Estimated appointment value recovered, with the biggest save called out
Included with Patcher. Available with your existing scheduler, too.
Fill cancellations in Patcher’s own scheduling system, or use Patcher Connect with a supported scheduler.
Built into Patcher’s scheduler
Booking, scheduling, online booking, and cancellation filling in one place. From $29/month for 1–2 people, every feature included.
Get startedWith MoeGo, Jobber, or Housecall Pro
Keep the scheduler you know. Patcher Connect watches it for cancellations, you approve the lineup, and accepted changes write back.
Set up Patcher Connect